another wonderful experience with globe

hey globe i just really wanted to thank you for all the shitty things that you've done.

i love you guys so much so let me count the ways:

1. Your hotline IVR has alot of options that are unnecessary.
2. I chose an english speaking representative because i cannot explain my issue with your broadband in tagalog, because frankly, i got used to english. SO i expect an english speaking rep to answer my query, i understand that ENGLISH is not our native language nor we are experts on this, but if you put an agent on that queue make sure they know how to speak it and understand the language!
3. You have the shittiest type of VERIFICATION ever! Your agent whom i spoke with, really is AMAZING. seriously, does he understand english?! he asked for all the information that my mum has, i understand its part of your process he's just following protocol but does he need to use a condescending tone everytime? I already told him that im looking at a copy of the bill and it doesnt say anywhere on the bill what type of plan im on, if it says there i wouldve said it. I already provided the name of the account holder, full address with post code and DOB and my relationship to the account holder and still not enough? or are you just buying time to look for an answer to my query?
4. TRAIN YOUR PEOPLE. Im speaking on a high level here, because i am a trainer of an ISP's Technical Support Tier 1 and Tier 2. The basics of connection especially with a router is the GUI. Graphic User Interface and your agent doesnt even know what that is!

its is tiring to be your customer. seriously.