3.31.2012
glad you came
i absolutely have to let you go. its a vicious cycle for the both of us. its like we're each others drugs. and i cant live like that anymore. i have to draw the line and say to myself that i deserve someone better... and i have to believe that i deserve someone better. not someone that's part time, like you. this would be my last entry about you. as i would like to move forward with my life, free of you. and i do not want to reminisce in the future and say to myself why i didnt pull the plug when i had the chance. so you, whoever you are. thank you for being part of my life. im glad you came, you taught me a very valuable lesson, that its ok to love someone, as long as you love yourself too. its ok for you to lose yourself for someone but you have to make sure that your lifeline is still intact.
3.10.2012
another wonderful experience with globe
hey globe i just really wanted to thank you for all the shitty things that you've done.
i love you guys so much so let me count the ways:
1. Your hotline IVR has alot of options that are unnecessary.
2. I chose an english speaking representative because i cannot explain my issue with your broadband in tagalog, because frankly, i got used to english. SO i expect an english speaking rep to answer my query, i understand that ENGLISH is not our native language nor we are experts on this, but if you put an agent on that queue make sure they know how to speak it and understand the language!
3. You have the shittiest type of VERIFICATION ever! Your agent whom i spoke with, really is AMAZING. seriously, does he understand english?! he asked for all the information that my mum has, i understand its part of your process he's just following protocol but does he need to use a condescending tone everytime? I already told him that im looking at a copy of the bill and it doesnt say anywhere on the bill what type of plan im on, if it says there i wouldve said it. I already provided the name of the account holder, full address with post code and DOB and my relationship to the account holder and still not enough? or are you just buying time to look for an answer to my query?
4. TRAIN YOUR PEOPLE. Im speaking on a high level here, because i am a trainer of an ISP's Technical Support Tier 1 and Tier 2. The basics of connection especially with a router is the GUI. Graphic User Interface and your agent doesnt even know what that is!
its is tiring to be your customer. seriously.
i love you guys so much so let me count the ways:
1. Your hotline IVR has alot of options that are unnecessary.
2. I chose an english speaking representative because i cannot explain my issue with your broadband in tagalog, because frankly, i got used to english. SO i expect an english speaking rep to answer my query, i understand that ENGLISH is not our native language nor we are experts on this, but if you put an agent on that queue make sure they know how to speak it and understand the language!
3. You have the shittiest type of VERIFICATION ever! Your agent whom i spoke with, really is AMAZING. seriously, does he understand english?! he asked for all the information that my mum has, i understand its part of your process he's just following protocol but does he need to use a condescending tone everytime? I already told him that im looking at a copy of the bill and it doesnt say anywhere on the bill what type of plan im on, if it says there i wouldve said it. I already provided the name of the account holder, full address with post code and DOB and my relationship to the account holder and still not enough? or are you just buying time to look for an answer to my query?
4. TRAIN YOUR PEOPLE. Im speaking on a high level here, because i am a trainer of an ISP's Technical Support Tier 1 and Tier 2. The basics of connection especially with a router is the GUI. Graphic User Interface and your agent doesnt even know what that is!
its is tiring to be your customer. seriously.
3.04.2012
im calling my self a single woman in a confusing and complicated relationship
i had a lot going on right now, so i am unable to blog. so this entry will be more on a lookback and hopefully a look forward.
work is heavy right now and i rather not talk about it. i dont wanna read this into my future when i do a lookback.
lovelife is confusing. i dunno what we are right now. i know what i am, but if you put us together, im confused. so now, im calling my self a single woman in a confusing and complicated relationship. fitting.
we talk but we havent seen each other, he's busy, im super busy, so we cant really see each other. atleast we're talking constantly. constant communication is key. and today its different, he actually listened to my issues and problems at work and life and not once did he turned it all about him. thank you.
what else, oh friends! i actually have more time with my friends now that he's working. i have a tendency to focus on a single subject which is him, for the past 6 months, so i think ill alot some of my time to my friends.
its macoi's bday and we are planning it!!! its called macoi's dragday!! so everyone is gonna be in drag and heavy makeup and fun fun fun!!! i cant wait to dance and partey!!!
work is heavy right now and i rather not talk about it. i dont wanna read this into my future when i do a lookback.
lovelife is confusing. i dunno what we are right now. i know what i am, but if you put us together, im confused. so now, im calling my self a single woman in a confusing and complicated relationship. fitting.
we talk but we havent seen each other, he's busy, im super busy, so we cant really see each other. atleast we're talking constantly. constant communication is key. and today its different, he actually listened to my issues and problems at work and life and not once did he turned it all about him. thank you.
what else, oh friends! i actually have more time with my friends now that he's working. i have a tendency to focus on a single subject which is him, for the past 6 months, so i think ill alot some of my time to my friends.
its macoi's bday and we are planning it!!! its called macoi's dragday!! so everyone is gonna be in drag and heavy makeup and fun fun fun!!! i cant wait to dance and partey!!!
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